Privacy Policy

1. Introduction

Deshana IT – A Unit of Deshana Enterprises Pvt. Ltd. ("Deshana IT", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy applies to all personal data collected through our website deshanait.com, our service engagement processes, training programs, and any other interactions you may have with us.

By accessing or using our Site, or by engaging our services, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Policy.

This Policy is compliant with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

2. Information We Collect

We collect two broad categories of information: information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

• Identity Information: First name, last name, and any other name or alias you provide.
• Contact Information: Email address, phone number, mobile number, and mailing/business address.
• Professional Information: Company name, job title, industry, and nature of business.
• Project Information: Details about your project requirements, technical specifications, and business goals shared during consultations.
• Financial Information: Billing details, GST number, and payment method details (note: full card/banking details are processed by secure third-party payment processors and are never stored on our servers).
• Communication Records: Emails, chat transcripts, and any other correspondence with our team.
• Training Enrollment Data: Educational background, skill level, and course preferences for training program applicants.

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, links clicked, and navigation paths.
• Device Information: IP address, browser type and version, operating system, device type, and screen resolution.
• Location Data: General geographic location derived from your IP address.
• Referral Data: The website or source that referred you to our Site.
• Cookie Data: As described in Section 5.

2.3 Information from Third Parties

We may occasionally receive information about you from third-party sources such as business referrals, social media platforms, or professional networks.

3. How We Use Your Information

3.1 Service Delivery

• To respond to your inquiries and provide quotes or proposals.
• To deliver the services you have engaged us for.
• To communicate project updates, milestones, and deliverables.
• To process payments and issue invoices.

3.2 Communication & Marketing

• To send transactional emails related to your project or account.
• To send periodic newsletters, service updates, and promotional offers (with your consent).
• To conduct market research and gather feedback to improve our services.
• To notify you of changes to our services, pricing, or policies.

3.3 Personalization & Improvement

• To personalize your experience on our Site based on your interests and past interactions.
• To analyze usage patterns and improve the functionality and content of our Site.
• To develop new services and features based on aggregated user behavior.

3.4 Legal & Compliance

• To comply with applicable Indian laws and regulatory requirements.
• To enforce our Terms and Conditions and other agreements.
• To detect, prevent, and respond to fraud, security incidents, or technical issues.
• To maintain records required for tax, auditing, and legal purposes.

4. Legal Basis for Processing

• Contractual Necessity: Processing required to fulfill a service agreement with you.
• Legitimate Interests: Processing for our business operations, fraud prevention, and service improvement.
• Consent: Where you have explicitly opted in, such as for marketing communications.
• Legal Obligation: Processing required to comply with Indian laws and regulations.

5. Cookies & Tracking Technologies

5.1 What Are Cookies

A cookie is a small text file placed on your device. Cookies allow websites to recognize your device, remember preferences, and improve your browsing experience.

5.2 Types of Cookies We Use

5.3 Managing Cookies

You may choose to accept or decline cookies at any time. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Disabling cookies may affect your experience on our Site.

6. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in limited circumstances:

6.1 Service Providers

We may share your data with trusted providers who assist us in operating our business, including cloud hosting, payment processing, email communication, and analytics services.

6.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.

6.4 With Your Consent

We may share your information with third parties when you have explicitly given us permission.

7. Links to Other Websites

Our Site may contain links to third-party websites. Once you leave our Site, we have no control over the privacy practices of those external sites. Such sites are not governed by this Privacy Policy.

8. Data Retention

We retain your information as long as necessary to fulfill the purposes outlined in this Policy, or as required by law:

• Client project data: Minimum 5 years after project completion.
• Inquiry form data: 2 years from last interaction.
• Marketing preferences: Until you opt out or request deletion.
• Financial records: 7 years as required by Indian tax law.
• Training records: 3 years post-program completion.

9. Data Security

Deshana IT implements comprehensive security measures to protect your data, including encryption (SSL/TLS), strict access controls, secure infrastructure, and employee training.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.

10. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of your data.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your data.
• Right to Restriction: Request limited processing.
• Right to Portability: Request data in machine-readable format.
• Right to Object: Object to processing for direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time.

To exercise these rights, contact us at sales@deshanait.com. We respond within 30 days.

11. Children's Privacy

Our Site and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.

12. International Data Transfers

Deshana IT is based in India. If you access our Site from outside India, your data may be transferred to and processed in India. By using our Site, you consent to this transfer.

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Material changes will be noted by updating the "Last Updated" date and, where appropriate, notifying you via email.

14. Contact Us